If the product is eligible, Xbox will provide a refund ID. Once the request is made, Xbox will determine if the product is eligible for a refund. Be sure to have your purchase information ready when contacting support. This can be done through the Xbox Support website, or by calling customer support at 1-800-4MY-XBOX. To start the refund process, you must first contact Xbox Support. It is important to note that the refund process can also be delayed depending on your local bank or payment method. Depending on the payment method, refunds can take anywhere from two to two and a half weeks. The Xbox refund process can take up to 14 days and likely depends on the payment method used to purchase the product. If you paid with PayPal or another payment method, you’ll receive a refund to the same payment method. If you paid with a gift card, or through a digital store, you’ll get a credit back to your account balance.
If you paid with a credit or debit card, you may see the refund as a reversal of the charge. However, it can take up to 45 days depending on your payment method and region.
Microsoft typically processes Xbox refunds within 7-10 business days.
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